In almost every
industry, the process of submitting a price quote to a customer is an extremely
critical one. Most customers today do shop around for different service
providers and ask for multiple quotes from each of them before taking the
decision of retaining the services of one of them. Therefore, as a service
provider you know that you are running against almost all of your competitors
in connection with getting a customer’s business. This scenario is even more
competitive in the telecom industry. Given the sheer number and diversity of
service providers, every aspect of business should be tuned towards giving the
customer exactly what he is looking for.
This is even more
important when it comes to submitting the price quote simply because a telecom
company has to cater for what the competition might be doing and present his
price quote in such a way that it offers the best value for money to the
customer. And the more relevant and real-time this price quote is, the more
acceptable it is going to be to the customer. Very few companies have mastered
the art of submitting a real-time price quote. So what is technology or the
working principle of such a price quote?
It is all about location
Getting a price quote
for different telecom services will vary from place to place. Therefore,
location is probably one of the most important factors for price quote. For
instance, if you are looking for a T1 price quote, then you are likely to enjoy
the lowest costs if you are in a Metro city with plenty of fiber lit buildings
all around your location. Similarly, any other price quoting system will also
rely on your location to generate a realistic figure.
Benefit to the telecom agent
When an agent uses such
location specific price quote mechanism, then he is likely to enjoy benefits
such as:
- Speed of response to the
customer’s request
- Being as realistic and as close
to the final price quote is possible
- Beating out the competition by
getting back to the customer swiftly
- Entailing the involvement of
local telecom service providers and so on
Perhaps more
importantly, the agent gets to feel that his master agent is trusting him with
such pricing information. By enabling real-time information to be delivered to
the telecom agent, a master agent is fulfilling his role of being a business
“nurturer”.
Automating price quote mechanism
By using price quoting
software which generates information in real-time, a telecom agent need not
worry about office hours and lag time between sending in his request for a
price quote and receiving a response. The price quoting software will simply
generate all the information that he requires in order to get back to the
client in a reasonable frame of time. Thus, automation of price quote goes a long way in helping in agent keep up with
the times and present a good business image to the client as well.
Better knowledge of multiple telecom carriers
With a price quoting
mechanism it is easier to keep track of the rates and prices that are offered
by various telecom carriers and this will help an agent become an integral part
of telecom decision-making for a customer.
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